Shipping & Delivery

At Golden Aquaria (Pvt) Ltd., we’re committed to getting your aquatic plants, fish, and accessories to you safely, quickly, and reliably, wherever you are in Sri Lanka.

1. Delivery Area

We deliver island-wide across Sri Lanka. From central Colombo to the most remote coastal villages, you can count on Golden Aquaria to bring your order right to your doorstep.

2. Shipping Methods & Carriers

We use two proven courier options to match your needs:

  • Prompt Xpress (Express Delivery)
    • Timeframe: Next business-day delivery (1 working day)
    • Rate: Flat LKR 450 per shipment + LKR 150 per additional kilogram
    • Best for: Live fish, rare or delicate plants, or any order you need in a hurry.
  • Sri Lanka Speed Post (Standard Delivery)
    • Timeframe: 2–3 business days
    • Rate: Flat LKR 450 per shipment
    • Best for: Bulkier orders or non-urgent items where cost-efficiency is key.

3. Order Processing

To ensure same-day dispatch whenever possible:

  • Cut-off Time: All payments confirmed before 12:00 PM (noon) are packed and handed off to our courier that same afternoon.
  • Payments received after 12:00 PM will be processed the next business day.
  • Every order undergoes a final quality check verifying item condition, labeling, and packaging integrity before it leaves our facility.

4. Estimated Delivery Windows

  • Express (Prompt Xpress): Delivered within 1 business day of dispatch.
  • Standard (Speed Post): Delivered within 2–3 business days of dispatch.

5. Tracking & Customer Support

Once your order ships, you’ll receive a tracking number via WhatsApp at +94 77 423 5577.
If you have any questions, notice a delay, or need assistance locating your package, simply drop us a message on WhatsApp. Our support team is standing by to help usually responding within minutes during business hours.

6. Packaging & Handling

  • Live Fish & Aquatic Plants: Shipped in fish-safe insulated boxes, complete with oxygen pouches and moisture-control materials to maintain ideal transit conditions.
  • Fragile Accessories: Wrapped and cushioned to avoid bumps or breakage.
  • No Extra Fees: Gift-wrapping and fragile-item handling are included at no additional charge.

7. Returns & Exchanges

We do not accept returns or exchanges. Instead, we back every shipment with our Safe Arrival Guarantee: if your order is damaged or compromised in transit, contact us on WhatsApp within 24 hours of delivery and we’ll resolve it whether that means an expedited replacement or other remedy.